Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. You can easily find the withdrawal form here: https://www.wellvern.shop/en/pages/widerruf-formular 

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered in a single delivery.

To exercise your right of withdrawal, fill out the withdrawal form or inform us (Studio 10119 GmbH, Torstr. 201, 10115 Berlin, Germany, email address: fragnach@wellvern.shop) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). 

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functioning.

Shipping

To return your product, please send it to:
Studio 10119 GmbH
Torstr. 201
10115 Berlin
Germany

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs for the shipment will be deducted from your refund. 

Returns

Our return policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.

Books that you would like to return must be new and unread.

To complete your return, we require a receipt or proof of purchase.

In certain situations, only partial refunds are granted (if applicable)
* Books with obvious signs of use
* Items that are no longer in their original condition, are damaged or are missing parts for reasons not due to our error.
* Items that are returned more than 14 days after delivery.

Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, a credit will then automatically be applied to your original method of payment.