Shipping policy
Shipped products:
We ship the first volume of the Wellvern Saga and merchandise products.
Shipping areas:
We offer shipping within Germany as well as to the EU and to Switzerland.
Processing time:
As a rule, orders received on working days (Monday to Friday) by 2 p.m. are prepared for shipping on the same day. Orders received after 2 p.m. are generally processed on the next working day. However, we cannot guarantee a processing time, and in individual cases processing may take longer.
Shipping options:
- Within Germany, shipping is handled via DHL Warenpost.
- For international shipments, we use DHL Warenpost International.
Shipping costs:
- Shipping within Germany is free of charge.
- Shipping to Switzerland costs CHF 2.99 for one book. For shipping two to four books, CHF 5.00 is charged. Shipping is free when you buy five books or more.
- For shipments within the EU, we calculate shipping costs according to the current price table of Deutsche Post, based on weight, size and destination country. Shipping one book to Austria costs 5.99 euros.
Delivery times:
- Within Germany: 2–4 days after ordering.
- EU countries and Switzerland: 4–5 days after ordering.
Packaging:
All products are carefully packed to ensure the best possible protection during transport.
Returns and exchanges:
You can find our policies on returns and exchanges in a separate section of our website.
Customer service:
If you have any questions or problems with your order, we are happy to help:
Studio 10119
Torstraße 201
10115 Berlin
fragnach@wellvern.shop
Special notes:
Please note that during peak season or due to unforeseen events, delivery times may be longer than usual. We thank you for your understanding and patience.